CommunityManagement.org Blog

  • We all know that embracing diversity in our communities is the right thing to do (at least, I hope we all do). But did you know that actively pursuing diversity can benefit your community in tangible ways? Diversity in unexpected places Everyone has implicit biases -- these are ...

  • "It isn't hard to figure out why people were drinking gin. It is palatable and intoxicating, and a winning combination, especially when a chaotic world can make sobriety seem overrated." -Clay Shirky, Cognitive Surplus Maybe you guessed that I recently read Clay Shirky’s Cognitive ...

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  • It's about time you listened to your community culture. When you’ve been in a relationship long enough, you start picking up on your partner’s ticks. Over time you memorize their habits, their likes and dislikes, and maybe even their less endearing quirks. Online communities aren’t much different. ...

  • Community managers are fantastic at networking and building relationships online. That’s why you do the work you do, right? You’re a master at digital relationship building! I’d like to challenge you to take all those great skills offline and use them live and in-person. I’ve found connections ...

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  • The community management world is now saturated with terms like ROI, engagement and data. This isn’t to say we’ve outgrown them or they are irrelevant - quite the contrary, it’s more important than ever to set up a strong engagement strategy that relies on organizational goals, community KPIs ...

  • People are unpredictable, creative, and diverse. Bringing a bunch of them, mostly strangers, together in a place where they can interact and engage may seem overwhelming. But it doesn't have to be. You already know you're guiding your community members to an experience that offers more than ...

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  • How would you describe your job? Community management is a growing field, gaining more traction every year. Even though more organizations and companies are adopting community, each one is still working through how community management works and fits into organizational needs. ...

  • Let’s introduce ourselves to virtual strangers then tell them how to talk to each other. We’ll assume for a moment that you’ve decided to become a community manager. The other option, of course, is that you’ve had community management unknowingly thrust upon you, but that’s not our problem ...

  • What does a good community manager look like and how do you find them? And, once you’ve snagged the perfect hire, how do you keep them? If you invested the time, energy and resources into creating a community, hiring a community manager is critical for your success, sustainability and ...

  • It’s a new year, so how about starting off with a clean slate? Now is as good a time as any to clean up your community for a fresh 2016. You may not even realize the photos look stale or you forgot to change the date on a page buried deep in the community. It’s hard to catch the little ...