Community Management

Latest Discussion Posts

  • Hey Kelly, Don't worry about the delay. It's good to be away from community spaces. I think it's really interesting to think about online communities in the context of anthropology. I think about that whenever I hear of some large, storied ...

  • Dear Patrick, Lindsay, Laura, Frank, and Ted, Thank you so, so much for sharing your experiences and offering fantastic advice! Apologies for taking so much time to respond! I broke a big community management rule - slow response time ...

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    RE: Vacation Time

    Old thread, but I'll chime in since I'm already planning my grade-school daughters' summer camps - and our famliy vaca.. You have time off coming - TAKE IT! It's not just a job "perk." You are trading your personal time to the company and it's part ...

  • Is advocacy included in your original post? I didn't see it called out specifically in this thread, so... Adding it. My community is an external community, originally designed for support deflection and customer education. So, one goal was reduce costs. ...

  • Hi Kelly (and Patrick and Frank and Lindsay and Lara and everyone else)! Thanks to those of you who gave The Community Roundtable a shoutout - and made reference to some of the other great resources in the space. There are a lot of great ideas and resources ...

Community Blogs

  • We all know that embracing diversity in our communities is the right thing to do (at least, I hope we all do). But did you know that actively pursuing diversity can benefit your community in tangible ways? Diversity in unexpected places ...

  • "It isn't hard to figure out why people were drinking gin. It is palatable and intoxicating, and a winning combination, especially when a chaotic world can make sobriety seem overrated." -Clay Shirky, Cognitive Surplus Maybe you ...

    1 person recommends this.
  • It's about time you listened to your community culture. When you’ve been in a relationship long enough, you start picking up on your partner’s ticks. Over time you memorize their habits, their likes and dislikes, and maybe even their less endearing ...

  • Community managers are fantastic at networking and building relationships online. That’s why you do the work you do, right? You’re a master at digital relationship building! I’d like to challenge you to take all those great skills offline and ...

    2 people recommend this.
  • The community management world is now saturated with terms like ROI, engagement and data. This isn’t to say we’ve outgrown them or they are irrelevant - quite the contrary, it’s more important than ever to set up a strong engagement strategy ...